Refund policy

Due to the custom nature of our products, we are unable to accept returns, exchanges, or offer refunds on personalised or made-to-order items.

This includes, but is not limited to:

• Custom DTF transfers
• Custom gang sheets
• Personalised clothing
• Printed workwear
• Custom promotional products
• Any item produced using artwork, text, logos, or specifications provided by the customer

Please ensure that all artwork, spelling, sizes, colours, quantities, and order details are correct before completing your purchase. Once production has started, changes or cancellations cannot be guaranteed.

If your order arrives damaged, faulty, or you have received the wrong item, please contact us within 48 hours of delivery. We may ask for photographs of the item and packaging so we can investigate and resolve the issue as quickly as possible.

This policy does not affect your statutory rights under UK consumer law.